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Attention: testing notification for everyone with initial and end duration.

Attention: testing notification for auth user with initial and end duration.

Critical Support Request For critical cases, please complete the form below and then call the Customer Contact Center directly.

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Critical Support Request Please complete the form. Once submitted, you'll receive a Support Request case number.
When contacting the Customer Contact Center, be sure to reference this number - it will help expedite the handling of your request.

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Critical Support Request Please call us now. Be sure to reference the Service Request Case Number Below.

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IMPORTANT
Please correct errors below.

- 01 CUSTOMER & SUPPORT INFO
- 02 PRODUCT INFO & SYSTEMS

01 CUSTOMER & SUPPORT INFO

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02 PRODUCT INFO & SYSTEMS

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Before you create a new support request, please search our Knowledge Base first, as your question may be a known issue with documented solution.

Account Name

Select the account that is associated with this support request.

Contact

Select the Contact that is associated with this support request.

System Asset

If available, select the system asset which is associated with your support request.

Customer Email Address

Are you experiencing a disruption to normal service/operations due to this issue?

Help us to understand if your service/operations are impacted.

Is this issue a reoccurring problem?

Does the issue go away and then reoccur?

Type Of Support Request

System Status

Help us understand the current operating state of your system so we can resolve your request more effectively

Issue Summary

Summarise the issue in a few words.

100 (of 100) characters left

Issue Description

Add as much information as possible to help us understand the exact issue.

1500 (of 1500) characters left

Support To Be Delivered By

Select the organization this case should be assigned to. Honeywell required response only.

LSS Employee To Assign To

Request to Assign this case to a known Honeywell LSS employee. Honeywell required response only.

Please select which sentence best describes the impact of your request:

Select the option that best describes the impact of your request.

Please select which sentence best describes the urgency of your request:

Select the option that best describes the urgency of your request.

Customer Contact Last Name

Customer Contact First Name

Customer Phone Number

Priority

Product Family

If you do not know the product family, try selecting the Product first.

Product

Select the product that you need support for.

Support Status

Model Number

If known, enter the model number to help

Migration In Progress Issue

If you need support with an ongoing migration, select yes

Serial Number

Part Number

Software Version

Previous HW Issue

Service Length

Replacement Date

Process Impact

Customer Warranty

Symptom

Select a symptom that best describes the issue

Reproducible

Help us to understand if the issue is reproducible.

Remote Connection Availability

Sometimes we can remotely connect to your device.

Customer Reference

Add any reference that would make this request easier to identify

Area

Select which area the case needs to be allocated. Honeywell required response only.

Internal / Public

Indicate if this case should be visible to public (Customers) or only internal (Honeywell). Honeywell required response only.

Site

Customer Alternative Phone Number

Project Number

Network Activity

Purchase Order Number

Maximum of 5 files and no more than 3MB.

Base 64

Content Type

FileSizes

FileNames

New File Attachment

File Data

Thank you for submitting your request.

Your request Case Number - {caseid} has been forwarded to Global Customer Care, who will check your eligibility to receive support and who will dispatch your request to the appropriate Technical Support team. You should receive a response within the targeted response time as outlined in the Understand Technical Support Response and Resolution Times document

Target Response and Resolutions Times

Start Data Collection now using our Guidelines

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Submit Technical Support Request

Thank you for submitting your request.