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Attention: testing notification for everyone with initial and end duration.
Attention: testing notification for auth user with initial and end duration.

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recordType

Case Type

caseNumber

Case #

status

Status

parentCaseNumber

Parent Case Number

requestOwner

Request Owner

impact

Impact

priority

Priority

urgency

Urgency

committedCompletionDateTime

Committed Completion

customerReference

Customer Reference

contactName

Contact Name

account.site

Account & Site

currentSupportStatus

Current Support Status

product.name

Product Name

product.familyName

Product Family

softwareVersion

S/W Version

assetNumber

Asset #

remoteCapabilityService

Remote Capability Service

createdDate

Created Date

requestOpenDateTime

Request Open

requestAcceptedDateTime

Request Accepted

firstContactedDateTime

First Contacted

solutionProposedDateTime

Solution Proposed

solutionDeliveredToCustomerDateTime

Solution Delivered

escalatedDateTime

Escalated Date

defectDateTime

Defect Date

waitingForFixDateTime

Waiting for Fix Date

onHoldDateTime

onHold Date

resolutionDateTime

Technical Resolution

closedDate

Closed Date

serialNumber

Serial #

partNumber

Part #

reason

Reason

failureDescription

Failure Description

casedetail

10

[{"apiUserName":"Customer"}]

Customer

You will no longer receive automated status changes for this request.

subject

Description

description

Resolution Details

resolution

[]

_blank

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Related Work Order

createdDate

Created Date

subject

Subject

status

Status

priority

Priority

startDate

Start Date

endDate

End Date

owner

Owner

workOrderNumber

Work Order #
Created Date:
Subject:
Status:
Priority:
Start Date:
End Date:
Owner:
Work Order #:

_self

false

Title

Article Number

Attached Files

Case Comments

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